Shipping and Returns
Introduction
Terms for Shipping & Returns for WWW.ENCRYPTED-OS.COM
You should carefully read this document & the following Terms before placing your order.
- Privacy Policy
- Terms of Use
- Terms of Purchase
- Shipping
All items will be dispatched Monday to Friday from our UK based warehouse.
All orders received before 6.00 am (GMT) from Monday to Friday, will usually be despatched on the same day.
Import / Customs Duty
The recipient is the importer of record and must comply with all laws of the destination country. Orders shipped outside of the UK & European Union, may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance including import/customs duty must be borne by the recipient; we have no control over these charges and can't predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Returns
If you are not satisfied with you purchase you may return it to us for a refund.
All returns must be pre authorised and please contact us immediately via above contact options with the reason for your return.
Sealed or Unused
All items must be return new and unused in their original packaging, with all contents and in a resealable condition.
All returns must be received to us within 14 days from the day you receive delivery of the item(s).
The original shipping charge is non-refundable, and our shipping fees will be deducted from your refund if you received free delivery.
Unsealed or Used
Please note that all returned box(es) unsealed/opened goods are subject to a 25% restocking fee, regardless of return reason. Any refund will be reduced by 25% of the total cost (excluding postage costs) to cover our general administration & warehouse restocking cost.
The original shipping charge is non-refundable, and our shipping fees will be deducted from your refund if you received free delivery.
Silent Phone Subscriptions
Subscriptions are license codes and cannot be refunded in any circumstance. Once purchased and sent via email, this code is yours for the duration of the Subscription you purchased, and cannot be reused by us. Remember to activate this within 180 days of your invoice date, as it will expire after this.
Return by post (UK and Internatinal Customers)
All returns must be sent to: Returns Dept, ENCRYPTED OPERATING SYSTEMS LIMITED, Unit 9, Ramsey Close, St Albans, Hertfordshire, AL1 5SR.
Note: All customer returns must be accompanied by an appropriate courier with online tracking and to obtained signature on delivery.
All customers are advised to keep safely the proof of payment for returning item(s)' deliver along with the confirmation note or slip provided by the relevant mail or courier service with tracking number on it, until we confirm the safe receipt of your return item(s).
Customers are required to bear the cost of returning the item and we do not accept or can not be held accountable for lost or damage of the item whilst in transit to us.
Soon after our ‘Returns Dept’ has received your returned item(s)' package, the necessary actions will be initiated to process your refund and this process could take up to five working days.
Your refund will be made on the same mode of payment you used to make the payment at the initial purchase & no alternative methods are allowed.